The Comfort Suites Sarasota team is typically in the business of hosting guests during many “happy times” – from vacations, weddings, family reunions, even corporate meetings in the paradise of Sarasota may quality as a trip for “pleasure.”
But earlier this month, many across Florida were preparing for Hurricane Irma, and evacuating to other areas or states as the storm’s track advanced through the Caribbean. During this time of uncertainty, our team continued to provide steadfast reassurance and customer service to hotel guests. In the end, the Sarasota area was extremely lucky due to the storm weakening before it reached our area, but we continue to think of our friends to the south and in the islands as the recovery from multiple hurricane continues. With the possible impact the Sarasota community was preparing for, it was an emotional time for our guests and staff. Thus, as we received TripAdvisor reviews these past few weeks, these reviews stood out as particularly penitent and memorable. It was our great pleasure to provide “Sanctuary in the Storm.”
“Sanctuary in the Storm” ~ TripAdvisor Review
I can’t say enough nice things about the management, staff and hotel. We took sanctuary here during Hurricane Irma. I’m ever so grateful .The staff that remained here were caring, comforting and always visible. The manager , Nick, was five star outstanding. He constantly circulated around the facility to make sure that everyone’s needs were met. He even had a friend park a very expensive mobile home across the front door to further secure our safety. They staff worked tirelessly and cohesively to address needs. There were quite a few older people here that were a handful. There were also dogs galore. When the power went out, we were all provided a flashlight. They made every effort to keep the stairwells lit with glow sticks or flashlights. The facility itself was a terrific shelter. The rooms were clean, and the beds were comfy. The hurricane windows blocked most of the sound, as well as keeping us safe. The morning after , the manager had even arranged a breakfast buffet of sorts outside. I would highly recommend this hotel to anyone visiting Sarasota. THANK YOU SO MUCH.
My wife, our daughter, and I were evacuated from our home on Siesta Key during Hurricane Irma. We found lodging away from the storm surge at Comfort Suites. It was a blessing. For three days the facility was without power. There were elderly guests with mobility challenges, children, and animals everywhere, along with normally capable folks reduced to neediness, as result of the storm. Nick (GM) and Chris (Op. Dir.), along with the entire office staff, were on the job the entire time. The housekeeping staff was dependable and very pleasant. It was an immensely difficult situation and the men and women of Comfort Suites did not let their company down. It is a pleasure writing this review for the people that just recently helped my family and many others in a time of need.